Voonder is governed by the Voonder Operating Philosophy manual, or VOP. The VOP is a carefully constructed, ever evolving manifesto designed to ensure the best possible environment for both our customers and our Guardian Techs.
You can view the VOP in its entirety by downloading the VOP HERE,
or read through some of these excerpts.
“There are five words that more or less capture the ideal image of the Guardian Tech, and only one of them is made up; Ok-ness, Mindfulness, Understanding, Demystification and Accessibility ” pg. 4
“As you might be able to tell, the idea of ok-ness is central to this document and indeed to way Voonder operates. It refers to what we believe as being the ideal state of the client. Low stress, comfortable, informed, active self engagement” pg. 5
“Since Voonder aims to reduce the stresses associated with technology, having comfortable, “ok” clients is a priority and being mindful is integral in making this happen.” pg. 8
“If understanding describes the ideal process wherein the tech learns about the client, demystification then really describes the ideal process wherein the client learns from the tech. Importantly, if you’ve done a good job understanding the client, you’ll have a very good starting foundation for what the client is actually interested in learning or knowing. ” pg. 13