USER RESPONSIBILITY

You understand and agree that before Voonder performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Voonder shall not be responsible under any circumstance for any loss or corruption of data and/or software.

IN-HOME TECHNOLOGY SERVICE SCHEDULING

Standard service hours are Monday — Friday 11 A.M. to 9 P.M., Saturday 11 A.M. to 7 P.M. Additional charges may apply for service outside of standard hours.

SERVICE JURISDICTION

Voonder sets the Service Jurisdiction for each city. If a location lies beyond Voonder’s standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within a Voonder standard Service Jurisdiction, inquire by contacting Voonder at 610-879-8804 for information and applicable travel charges.

INSTALLATION AUTHORIZATION

For on-site services, no persons below 18 years will be permitted to authorize services. If no adult is present when the Voonder Guardian Tech arrives, services can be denied at the discretion of the Guardian Tech.

RESPONSIBILITY

It is your responsibility to back up all software and data on your computer’s hard drive(s) and/or any other storage devices before the Voonder Guardian Tech arrives. Voonder and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

ACCESS

The Voonder Guardian Tech must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the Voonder Guardian Tech determines that these conditions have not been met, services can be denied.

SERVICE LIMITATIONS

Voonder and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer’s payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement.

FORCE MAJEURE

If Voonder and/or its third-party service provider’s ability to render services is impaired by circumstances beyond the control of Voonder and/or its third-party service provider, Voonder and/or its third-party service provider may choose not to provide services.

LIMITATION OF REMEDY

Under no circumstances shall Voonder and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arisingout of or related to the services provided by Voonder and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Voonder shall not be liable for any failure or delay in performance due to any cause beyond its control. If Voonder’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Voonder, Voonder may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Voonder shall not be responsible for repairing any damage or changes made to your residence.

LIMITATION OF LIABILITY & RELEASE

By signing the form on the opposite side of this page, you agree to release and hold harmless Voonder, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Voonder. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Voonder and/or its third-party service provider’s Guardian Techs, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.

REFUNDS

Guardian Techs make every effort to ensure your total satisfaction. However, if you are not satisfied with your service explain so to our Guardian Tech or call 610-879-8804 for resolution. If there is a problem with the service we provided and you notify us within a reasonable time period, we will work to remedy the problem quickly and at no additional cost.